Support

Vocabulary practice

If a study session does not start, a word does not load, or practice feels stuck, try restarting the app first.

VocaTR supports different study options, including new words, smart review, missed words, English → Turkish practice, Turkish → English practice, manual answers, and speaking practice.

Progress and word stats

Your progress is based on the words you study during practice sessions.

Progress may include:

• Words studied today
• Known words
• Missed words
• Study streak
• Study days
• Level progress
• Word history and accuracy

If your progress looks wrong, please include the word, the study mode, and what you expected to happen when contacting support.

Reminders and notifications

VocaTR can send daily reminders if you enable notifications.

If reminders are not working:

• Make sure reminders are enabled in VocaTR settings
• Check notification permission in iOS Settings
• Confirm your selected reminder time
• Restart the app after changing notification settings

Speaking practice

Speaking practice uses speech recognition to check your spoken answer.

If speaking practice is not working:

• Make sure microphone permission is enabled
• Make sure speech recognition permission is enabled
• Try manual answer mode if speech recognition is unavailable
• Check that you are using Turkish → English practice when using speaking mode

Pronunciation

VocaTR may show pronunciation options such as US, UK, or both depending on your settings.

If pronunciation settings do not behave as expected, please tell us which setting you selected and what happened.

Feedback, bugs, and corrections

You can contact us if you want to:

• Send feedback
• Report a bug
• Suggest a feature
• Suggest a correction for a word, meaning, hint, or example

When reporting a correction, please include the word and describe what looks wrong.

Before Contacting Support

Please try these steps first:

• Restart the app
• Make sure you are using the latest version of VocaTR
• Check notification permission in iOS Settings if reminders are not working
• Check microphone and speech recognition permissions if speaking practice is not working
• Include your device model, iOS version, app version, and a short description of the issue

Contact

Send us an email and we’ll get back to you as soon as we can.

When contacting support, please include:

• What happened
• What you expected to happen
• Your device model
• Your iOS version
• Your VocaTR app version
• Screenshots, if helpful